Easy account management for Hitachi customers
HITACHI CAPITAL PERSONAL FINANCE are a leading personal financial services company, providing innovative finance solutions to customers across the UK.
The MyHPF team were tasked with delivering a contemporary, streamlined, web app for Hitachi Capital Personal Finance customers to enable them to self-serve, and easily manage their personal finance products on desktop, and mobile devices.
As the lead User Experience Designer on the project, I lead the user research, user experience design, and user interface design as part of a multi-disciplinary agile delivery team.
The web application was very well received by internal stakeholders, and Hitachi Capital Personal Finance customers...
The new website is much easier to use.
I found it really easy to pay off my loan. Thank you.
Customer feedback received by the Customer Service team