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Easy account management for Hitachi customers

HITACHI CAPITAL PERSONAL FINANCE are a leading personal financial services company, providing innovative finance solutions to customers across the UK.

The MyHPF team were tasked with delivering a contemporary, streamlined, web app for Hitachi Capital Personal Finance customers to enable them to self-serve, and easily manage their personal finance products on desktop, and mobile devices.

As the lead User Experience Designer on the project, I lead the user research, user experience design, and user interface design as part of a multi-disciplinary agile delivery team.

User research, UX design, and UI design process.

Results

The web application was very well received by internal stakeholders, and Hitachi Capital Personal Finance customers...

The new website is much easier to use.
I found it really easy to pay off my loan. Thank you.

Customer feedback received by the Customer Service team


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